**  Please Read Disclaimer  **

All sites designed by Heather Mortellaro require a 50% Deposit before any work will commence on said site.  By sending this  advance, client acknowledges and accepts that this deposit is non-refundable once the amount if billable hours surpasses the amount of said Deposit.  Heather.M.Desgn bills out at $55.00 as of January 2010.  Should a situation arise that causes the site to become unfinished whether by the client or by Heather.M.Design all work done up to that time becomes the property of said client to do with as they please with no rights to any custom design work, including graphics remaining with Heather.M.Design.

Heather.M.Design has a 100% completion rate, and would only cancel services if client cannot work within the set parameters, or there becomes an unforeseen complication.  A refund of any payments will be made only if the billable hours for the client are less than said payments.  Heather.M.Design may be due additional payment if the billable hours are significantly higher than any payment made.  

Heather.M.Design works with multiple clients across the United States and potential clients MUST have access to regular email as this is where the majority of the communication will take place.  It is was has worked best in the past and continues to prove that it increase completion time significantly. 

All clients are held to this disclaimer.  Established January 1st 2010.   - Heather Mortellaro